Easycom Updated Terms and Conditions

General terms and conditions of sale

Welcome to www.gcfabrics.eu, the leading online retailer of textile products.

The Site is owned by GCFABRICS SRLs , in the person of its legal representative, with headquarters in San Giuseppe Vesuviano (NA) at Via Vialonga n. 48/4, VAT number 10209451219

The conditions set out below apply to every product purchase on the website www.gcfabrics.eu

Users are invited to read these General Conditions of Sale carefully before making any purchase. By making any purchase, these General Conditions of Sale are deemed to be fully accepted.

ART. 1 - DEFINITIONS

1.1. “Site” is the website www.gcfabrics.eu dedicated to the online sale of textile products.

1.2. “Customer” is the individual (natural or legal person) who makes the purchase on the Site

1.3. “GCFABRICS SRLs” is GCFABRICS SRLs , in the person of its legal representative, with registered office in San Giuseppe Vesuviano (NA) at Via Vialonga n. 48/4, VAT number 10209451219

1.4. “Order” is the request form for the goods for sale, completed by the Customer via the Site.

1.5. “Products” are the goods offered for sale on the Site, in accordance with the general conditions of sale.

1.6. “Customized Products” are Products characterized upon request and specific indications of the Customer to make them personal.

1.7. “Contract” is the distance contract which has as its object the sale of the Products, based on these general conditions of sale.

1.8. “Parties” are “GCFABRICS SRLs” and the Customer.

ART. 2 – ORDER CREATION AND CONCLUSION OF THE CONTRACT

2.1. To make a purchase through the Site, you must be at least 18 years of age. It is the Customer's sole responsibility to ensure that the information provided when requesting or placing an order is truthful, accurate, and complete. GCFABRICS SRLs will not be held responsible for orders placed by minors without parental authorization.

2.2. In relation to the time of purchase, the Site provides a guided procedure that allows the Customer to verify, modify, and then validate any information entered and correct errors at any time before submitting the Order until the Contract is concluded. The various technical steps for submitting the Order are specified below:

A. Select the desired product and access the relevant product sheet where you can view all the relevant product information in detail. Select the quantity, size, and, if available, any customization options. Then click the "Add to cart" button. To help you choose the right size, the customer can use the size guide available on our website.

B. Once you've added a product to your cart, a summary of the selected product's main features will appear, along with the total price, including shipping costs (excluding any customs duties, if applicable, and any additional charges required by the courier. See below) and taxes. If you wish to purchase immediately, simply click the "Proceed with Order" button. You can change the quantities or remove products from your cart by clicking the "Edit" or "Delete" buttons.

C. If you wish to purchase multiple Products, you can select them one at a time and add them to your cart.

D. To complete your purchase, click the "Complete Purchase" button. You can proceed with your purchase by logging in with your details. If you are not already registered, you will be asked to register on the site and provide the information needed to complete a purchase order. You will then be asked to enter your shipping address. Once you have entered your shipping address, an Order summary page will appear, listing the selected Products, their price, and shipping costs. Before proceeding to the next step, you are responsible for verifying the accuracy of the information you entered. You can then choose your payment method from those available. Upon completion of your purchase, you will receive an email containing your order details and confirmation that your order has been successfully received (Order Confirmation).

E. before proceeding with the purchase, the Customer must read the general conditions of sale by pressing the relevant button and express acceptance of the same by clicking on the box next to the wording "I declare that I have read and accept the general conditions of sale";

F. Finally, the Customer must click the "buy" button. The purchase order implies the obligation to pay, and placing such an order therefore constitutes the Customer's simultaneous authorization to withdraw the amounts stipulated in the contract.

G. Once the Order has progressed to the processing stage, it is not possible to make changes to the product type, size, or quantity (the only exceptions permitted are those relating to shipping information if the Customer notices errors or inaccuracies).

H. The order placed by the customer can be cancelled only if it has not yet advanced to the processing stage. In this case, the customer can, once the product has been received, proceed with the return procedure within 30 days (see below).

2.3. The presentation of products and services on the website www.gcfabrics.eu constitutes an invitation to offer. The order placed by the Customer is a contractual offer to purchase the Products listed from GCFABRICS SRLs, revocable until the order preparation stage. The offer concerns the Products listed. Once the Order is submitted, the Customer will receive an automatic response confirming receipt of the order ("Order Confirmation"), which will include the type of Products ordered, the price of each Product including VAT, shipping costs, the chosen payment method, delivery terms, as well as Customer Service contact information and the existence of the right of withdrawal referred to in Article 10 below, which may be exercised if the relevant conditions are met. Therefore, when placing an order, it is important to ensure that you have entered a valid email address.

2.4. Sending the "Order Confirmation" does not constitute acceptance of the purchase proposal. By sending the Order Confirmation, the Customer confirms that the order has been correctly submitted and received by GCFABRICS SRLs. The Order Confirmation email will contain:

- these General Conditions of Sale, with the Customer's right to access them by downloading and printing or archiving the email and the General Conditions of Sale on his/her computer;

- the conditions indicated above (the Products requested, the price, the applicable taxes, the payment method used, the delivery costs and the withdrawal conditions);

Order cancellation and subsequent cancellation may occur before receiving the Shipping Confirmation, provided that the order has not been prepared for shipping. Acceptance of the order and the conclusion of the sales contract between GCFABRICS SRLs and the Customer will only take place once the Customer has received an email from GCFABRICS SRLs confirming the shipment of the Products from its warehouse. This email will contain:

- information relating to the shipment of the Product ("Shipping Confirmation") and the shipment tracking.
We report some specific circumstances in which an Order may not be accepted by GCFABRICS SRLs; please note that the list is for illustrative purposes only, and the hypotheses contained therein do not constitute exhaustive typologies:

(a) The Products, although shown on the Site, are not available;

(b) It is not possible to obtain authorization for the Customer's payment;

(c) A Product is subject to certain shipping limits;

(d) A Product displayed on the Site contains an obvious error, for example an incorrect price or an otherwise incorrect description.

2.5 Unavailable Products: If one or more Products ordered by the Customer are no longer available, it will not be possible to accept the Order for the unavailable Products. In this case, GCFABRICS SRLs will immediately inform the Customer via email. The Customer may only confirm the Order for the available Products, and in this case, the contract will be concluded only for the Products actually shipped. The Customer may not refuse partial delivery or payment for the goods actually delivered, nor will he or she be entitled to compensation or indemnity, but only to receive a refund of the price corresponding to the unavailable Product(s), if already paid. The right of withdrawal remains unaffected under the terms and conditions set forth in Article 10 below. Alternatively, the Customer may request the addition of a product in place of the unavailable product. In this case, if the price of the unavailable product is higher than the product chosen by the Customer, GCFABRICS SRLs will issue a payment request to the Customer to supplement the order and equal to the difference between the unavailable product and the alternative product chosen by the Customer. If, however, the price of the product chosen by the Customer as an alternative to the unavailable product is lower than the latter, GCFABRICS SRLs will refund the difference within 30 working days of the conclusion of the Contract.

2.6. With regard to the manner in which the contract, once concluded, will be archived and the Customer's access methods, the Order will be stored by GCFABRICS SRLs in its database for the time necessary to execute the order and, in any case, within the terms of the law. The Customer will always have access to the text of these General Conditions and the specific conditions by downloading the Order Confirmation email to their computer.

2.7. The languages available to Customers for the conclusion of the contract are Italian and English. In the event of a conflict between the provisions of these General Conditions of Sale, as published in Italian, and the corresponding text published in English, as well as in the event of a conflict between the Italian and English versions of any other information and/or content of the contract, the Italian version shall prevail.

2.8. The graphic representation of the Products is provided for the sole purpose of illustrating the Product and is purely indicative. Minor color and other variations in the Products are possible due to the use of different image acquisition and reproduction technologies. GCFABRICS SRLs is not responsible for such variations and deviations.

ART. 3 - CUSTOMIZED PRODUCTS

3.1. An Order for a customized Product is subject to a specific request from the Customer, to be made following the instructions on the Site. Purchases of customized Products require advance payment and are not subject to the right of withdrawal. Specifically, customized products are made upon the customer's explicit request. The same applies to Products that already display the customization on our site. Consequently, they cannot be returned, except for manufacturing defects. Products requiring the application of a Patch are considered customized products. Cash on delivery is not available for customized products.

3.2. To request product customization, the relevant option must be available on the product sheet. Customers can add their own text to the product to further personalize it. Customers can add their name or even more creative text, according to their preferences. GCFABRICS SRLs reserves the right to remove text that uses inappropriate language or contains brand names. Furthermore, some special characters may not be supported by our system.

You may not use, upload, post, copy, or otherwise make public any names, words, or phrases that fall into any of the following categories:

• that consist of or include part of the name of a Product, service, company, organization or event owned by a third party;

• that infringe or may infringe any third party's intellectual property or trademark rights;

• that contain messages that are threatening, inciting violence, offensive, defamatory, discriminatory, sexually explicit or otherwise prohibited by law.

• which, in general, is contrary to good morals and normal decency.

GCFABRICS SRLs reserves the right, at its sole discretion, to reject any name, word, or phrase (or combination thereof) that falls into any of the above categories or that GCFABRICS SRLs otherwise deems unacceptable. Such a decision will result in the cancellation of the Order.

3.3. By placing an order for Customized Products, the Customer:

a) you represent and warrant that no names, words or phrases you use, upload, submit, copy or otherwise make public for use on your Customized Product fall into any of the above categories;

b) agrees to indemnify and hold GCFABRICS SRLs harmless from any costs, expenses, damages, losses and liabilities that GCFABRICS SRLs may suffer as a result of the use of any name, word or phrase used, uploaded or otherwise made public by the Customer (including for use on the Customer's Customized Product);

c) grants GCFABRICS SRLs the worldwide, non-exclusive, irrevocable, royalty-free right, fully transferable to third parties, to use, reproduce, disclose, and modify any names, words, or phrases submitted by the Customer for the purpose of personalizing and completing the Order.

3.4. Payment for Customized Products is required in advance. No right of withdrawal, revocation, refund, or cancellation applies to Customized Products. The legal guarantee on Customized Products remains unaffected.

3.5 With regard to customized orders, consumers are advised that the team roster may change during the summer and winter transfer window periods. Specifically, consumers should note that the team roster is only made official after the transfer window closes. The same applies to the assignment of official jersey numbers to players, which occurs within the deadline established by the relevant sporting bodies. Any purchase of customized jerseys made before these dates is therefore at the consumer's risk, as the player may change teams or change their official number.

ART. 4 - DELIVERY TIMES AND METHODS

4.1. Products purchased by the Customer on the Site are delivered by express courier to the shipping address indicated by the Customer in the Order. The Customer must complete the shipping information directly; therefore, GCFABRICS SRLs cannot be held responsible for non-delivery in the event of incorrect data.

4.2. Product delivery times vary depending on the country of delivery: 24-48 hours for Italy, 48-72 hours for Europe, 3 or more working days for countries outside Europe, after 24 hours from the date of receipt of the Order by GCFABRICS SRLs. Delivery times are purely indicative and do not constitute binding terms for GCFABRICS SRLs. Delays in delivery of products may be caused by: temporary unavailability of the Products, malfunctions in the courier service, force majeure, or recurring holidays; the mere extension of delivery times does not entitle the Customer to any compensation. In any case, delivery will take place no later than thirty days from the date of conclusion of the contract.

For Customized Products, expected delivery times are typically different due to the time required for the creation and processing of the customization. Complete delivery of an Order with Customized Products may therefore take longer, generally one additional day. In any case, even for customized products, delivery will take place no later than thirty days from the date of conclusion of the contract.

4.3. Once the Products are handed over to the courier, the Customer will receive a shipment confirmation email ("Shipping Confirmation" as defined above). The Shipping Confirmation will contain a tracking number and/or a link to track the shipment online. Delivery will be made on weekdays during normal office hours, excluding Saturdays and national holidays. The delivery obligation is deemed fulfilled upon the transfer of physical possession of the Product to the Customer or to a third party authorized by the Customer to collect it. The Shipping Confirmation constitutes the moment in which the contract between GCFABRICS SRLs and the Customer is finalized.

4.4. In the event of failure to deliver the Products within the thirty-day period, the Customer is required to invite GCFABRICS SRLs to make the delivery within an additional period appropriate to the circumstances and is entitled to terminate the contract only if the additional period thus granted expires without the Products being delivered. Delivery times are purely indicative as, during particularly busy periods of the season, such as - for example - important finals or the launch of new match jerseys, delivery times may be slightly longer due to peak demand.

4.5. If the ordered product is unavailable, GCFABRICS SRLs will notify the Customer via email and the procedure described in point 2.4 will be carried out.

ART. 5 – REGISTRATION ON THE SITE

5.1. To purchase Products, you must first register on the website www.gcfabrics.eu ; registration is free, quick, and does not entail any obligation to purchase. To register and create an account, the Customer must complete the online form on the website www.gcfabrics.eu , entering the requested personal information, an email address, and a password. They must accept the terms and conditions of use of the website www.gcfabrics.eu, and read the privacy policy. Entering, for registration purposes, personal information of third parties, false, invented, fictitious, or otherwise untrue information is strictly prohibited. Alternatively, the Customer can register on the website using their Facebook account.

5.2. Each Customer may only register once on the website www.gcfabrics.eu. Therefore, it is strictly prohibited for the user to create multiple accounts for the same individual and/or legal entity, and/or for companies and/or entities of any kind, even through the use of truthful information. In the event of violation of this prohibition, GCFABRICS SRLs reserves the right to close all accounts for the same individual and/or legal entity. The Customer further agrees to indemnify and hold GCFABRICS SRLs harmless from any damages, compensation obligations, and/or penalties arising from and/or in any way connected to the Customer's violation of the prohibition set forth in this Article 5.2.

5.3. Registration on the site allows the Customer to perform, through their private and personal account, the following activities, among other things:

- manage your personal data and modify it at any time;

- change your password;

- take advantage of the dedicated services that may be activated from time to time by GCFabrics Srls.

5.4. The registration credentials (email address and password) allow the Customer to make purchases on the Site and to perform, among other things, the activities referred to in Article 5.3 above. They must therefore be kept with extreme care and attention. Furthermore, they may only be used by the Customer and may not be transferred to third parties. The Customer undertakes to keep them confidential and to ensure that no third party has access to them. The Customer also undertakes to immediately inform GCFabrics Srls if he or she suspects or becomes aware of any misuse or improper disclosure of the credentials.

5.5 The Customer guarantees that the personal data provided to GCFabrics Srls during the registration process, or at any other time and/or occasion of his/her relationship with GCFabrics Srls, are complete, truthful and refer to the Customer himself/herself and undertakes to hold GCFabrics Srls harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the Customer's violation of the guarantee referred to in this article and/or to the violation of the rules on registration on the site and/or on the storage of registration credentials.

ART. 6 – ACCEPTED PAYMENT METHODS

6.1 Payment must be made via:

PayPal

It's the safest and fastest online payment system, requiring you to open an account at www.paypal.com. When you complete a purchase using this payment method, you'll be directed to a PayPal website page where you can enter your email address and password for your PayPal account, or access the process to create a new one. After registering, you can make payments via PayPal without having to re-enter your information, even for subsequent purchases. By choosing to pay with PayPal, the amount is charged directly to your account or to the assigned credit card (Visa, Visa Electron, Mastercard, etc.) or prepaid card (PostePay). PayPal also protects the buyer's information.
- For each transaction made using this method, a confirmation email will be sent from PayPal.
- The order amount is charged to your PayPal account when the order is placed.
- In case of cancellation the amount will be refunded to the customer's PayPal account

Credit card

When you select the credit card payment method, a pop-up will open where you can enter your card details securely (HTTPS site compliant with current regulations). To complete the transaction, you must have a 3D SecureCode (a security code issued by the bank exclusively for online purchases). The data you enter will not be stored by GCFABRICS SRLs, and it will not be able to access it, not even read it. The following cards are accepted:
- Visa
- PostePay
- PayPal Prepaid
- Mastercard

6.2. Prices are expressed in Euros (€) and include the Value Added Tax (VAT) applicable to the respective product categories. Price changes are possible, and in such cases the Website will be updated with the new price. The amount will be charged in Euros. Conversion into other currencies is purely indicative.

6.3. The total price displayed to the customer at the end of the order in the order summary includes shipping costs, which vary depending on the destination country (the Customer can view the cost online at the end of the order before confirming it), but does not include any customs duties and/or additional sales taxes required for importing the goods into foreign territory. Furthermore, a request for additional shipping costs may be made for certain types of shipments if it is not possible to accurately calculate shipping costs at the time of ordering (see Section 6.5).

6.4. If the shipment is destined for a country outside the European Union, the goods may be subject to customs duties and any sales taxes. Any additional charges related to customs clearance will be borne exclusively by the recipient. In the event of refusal of the goods by the Customer or non-delivery for other reasons (e.g., incorrect recipient address and/or telephone number; repeated absence of the recipient, etc.), the recipient will be charged and deducted from the refund of the price of the goods by the Customer an amount covering the following costs: "shipment of goods" + "return of goods" + "customs for return". Customs duties and any taxes vary based on the destination country and are applied upon arrival of the goods in that country. For information regarding the amount of duties and any taxes, and the customs clearance procedures, we recommend contacting the relevant Customs Offices of the destination country.

6.5. SHIPPING COSTS TABLE AND USEFUL INFORMATION:

Shipping costs

• Italy: €12 and delivery in 24/48 hours.
• European Union: €20 for packages from 1 to 10kg; €30 for packages from 11 to 20kg; €35 for packages from 21 to 30kg; €50 for packages over 31kg.
• United States: €50 for packages from 1 to 25kg; €100 for packages over 25kg.
• International: €70 for packages from 1 to 25kg; €100 for packages over 25kg.
• Malta: €35 and delivery in 24/48 hours

* GCFabrics Srls reserves the right to ask the customer for an integration of the shipping costs, where necessary, due to additional costs that may be requested by the carrier and cannot be foreseen at the time of placing the Order as established by art. 48 Legislative Decree 206/2005 letter C) which requires the indication of:

“ the total price of the goods or services including taxes or, if the nature of the goods or services means that the price cannot reasonably be calculated in advance, the method of calculating the price and, if applicable, any additional shipping, delivery or postal charges or, where such charges cannot reasonably be calculated in advance, an indication that such charges may be charged to the consumer”.

ART.7 – INVOICING

7.1 The invoice request must be made at the same time as the Order. Customers requiring an invoice must request it from Customer Service (via the shipping notes) on the same day they place the order and receive the Order Confirmation email, indicating: Order number, Email - Name, Surname, Full address, Date, City and Province of birth of the invoice holder, Tax Code. The document will then be sent to the requesting party in digital format via email. Invoicing requests made within the days following the Order acceptance date will not be accepted.

ART. 8 – PRODUCT UNAVAILABILITY AND FORCE MAJEURE

8.1. In the event that the Contract cannot be fulfilled, even in part, due to unavailability of the goods or other causes of force majeure, GCFabrics Srls will notify the Customer via email within thirty days of the date the order is placed and will be released from all obligations, except for the reimbursement of any sums already paid by the latter.

ART. 9 - COPYRIGHT AND TRADEMARKS

9.1. The contract does not grant the Customer any rights to trademarks, logos, and other distinctive signs of any kind present on the Site, nor to its contents. The contents of the Site (text, graphics, images, and animations) are protected by copyright. All content present or visible on the Site, including, but not limited to, logos, icons, registered trademarks, text, graphics, photographs, and images (hereinafter "Content"), is the property of GCFabrics Srls and/or its content providers. All elements of the Site, including, but not limited to, the general design and Content, are protected by copyright, moral rights, database rights, trademarks, and other intellectual property laws. It is not permitted to copy or transmit in any way portions or elements of the Site or its Content. The Site, its Content, and all related rights remain the exclusive property of GCFABRICS SRLs. These rights are entirely reserved. The Terms and Conditions for use of the website www.gcfabrics.eu apply to each visit and use of the Site . By accessing and using the Site, the Customer agrees to the “Terms and Conditions for use of the website www.gcfabrics.eu” in their entirety, as well as to any other laws or regulations applicable to the Site and the Internet.

ART. 10 - EXCHANGES AND RETURNS OF GOODS

Purchased goods may be exchanged or returned. To request a return, log in to the customer area, click on the "Order History" tab, select the order, and request a return for one or more products. The goods must be returned intact and with the tags still attached. The maximum return period is 30 days from receipt of the goods. GCFABRICS SRLs. may return goods by bank transfer or issue a credit for the price paid by the customer for the purchase of the goods within 30 days of receipt.

1-After submitting the return request, the status of the request will change to "Pending confirmation." An operator will quickly evaluate the request and, if necessary, contact the customer.

2-If the return is accepted, the status of the procedure will change to "Waiting for package" and it will be possible to follow the procedure by clicking on the "Product Return" tab.

3-Print the return slip by clicking "Print" and insert it into the package/envelope containing the product to be returned.

4-The buyer will receive an email allowing them to book a FREE package pickup directly on the www.gcfabrics.eu website with just a few clicks. During the process, they can specify their preferred day and time. At the end of the process, www.gcfabrics.eu will send an email with a printable document that must be provided to the courier along with the package.

The address to ship to is:
GCFABRICS SRLs , in San Giuseppe Vesuviano (NA) at Via Vialonga n. 48/4

For further information, please write to Customer Care at: info@gcfabrics.eu

The deadline is considered met if the Customer returns the goods (via courier or registered mail) before the 14 (fourteen) day period expires. 10.4. The direct costs of returning the Products, as well as the transport risks, are the responsibility of the Customer. We recommend carefully packaging the returned goods and using a courier or other suitable means of transport that allows for traceability. It is understood that it will not be possible to obtain a refund if, for any reason, the return delivery does not arrive; therefore, we recommend insuring the goods.

10.5. The Customer is required to return the goods in their original, undamaged condition, with the original labels still intact, and in their original, resalable packaging. The Customer is responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

The customer is required to:
- place the goods in the original packaging;
- do not remove the label from the tags;
- do not destroy or damage original envelopes, boxes and packaging;
- do not dirty or damage the fabrics;
- do not wash the fabrics you intend to return;
- do not write on the original product packaging;
- in the case of free gifts or items included with the purchased product, these must also be returned.

If one of the conditions listed above occurs, the return cannot be refunded and the product will remain at the customer's disposal and may be returned, charging the customer the shipping costs for transport. In this case, GCFABRICS SRLs will have the right to withhold from the refund the amount corresponding to the decrease in the value of the item.

10.6. If the right of withdrawal has been exercised in accordance with the aforementioned provisions, GCFABRICS SRLs will refund the Customer, within 14 (fourteen) days of receiving the returned goods, all payments received in relation to the Order to which the withdrawal refers, using the same payment method used by the Customer for the initial transaction, provided that this does not result in the Customer incurring costs resulting from the refund. However, pursuant to art. 56, paragraph III of the Consumer Code, GCFABRICS SRLs reserves the right to withhold the refund until it has received the goods, or until the Customer has demonstrated that the goods have been returned (by presenting a receipt for an insured postal package or courier shipment), whichever occurs first. In the case of cash on delivery (for Italy only), the refund will be made via a credit card associated with a PayPal account or by bank transfer to the account indicated by the Customer in the withdrawal notice.

10.7. The right of withdrawal is available only to natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out (consumers). Therefore, retailers and companies, among others, are excluded from the right of withdrawal.

10.8. The right of withdrawal is also excluded, pursuant to Article 59 of the Consumer Code, in the case of the supply of Personalized Products (see Article 3 above), magazines, sealed goods that are not suitable for return due to hygiene or health protection reasons and that have been opened after delivery, as well as sealed audio or video recordings. Therefore, returns of Products intended to come into contact with intimate parts (e.g., underwear and swimwear) cannot be accepted under any circumstances. If a package consisting of multiple items contains an item intended for contact with intimate parts and is appropriately sealed separately, replacement or return will be possible only if the packaging is found to have NOT been opened by the Customer. Removal or damage to the packaging will, without exception, result in exclusion from the right of withdrawal.

10.9. Our policy does not allow for exchanges of products purchased online. If the Customer decides to exchange a product already received, he or she may choose to return it within 14 days of receiving it and proceed with a new purchase.
In this case, given the risk that the desired product may run out of stock, it is advisable not to wait for the refund (which, as per law, will be made within 14 days of receiving the return, if in perfect condition) and to place a new order.

ART. 11 - LEGAL GUARANTEE OF CONFORMITY

11.1. If the Customer finds a lack of conformity in the Product and is a consumer, he or she has the right, at his or her discretion, to request repair or replacement free of charge, unless the requested remedy is impossible or excessively costly compared to the other. If replacement or repair are not possible or are excessively costly, the Customer may request an appropriate price reduction or termination of the contract and a refund of a sum commensurate with the value of the goods, upon return of the defective Product. Termination of the contract is, however, excluded in the case of minor lack of conformity.

11.2. Following the complaint, GCFABRICS SRLs will promptly collect the product from the Customer and, after verifying the existence of the defect, repair or replace the defective item, at the Customer's discretion, free of charge, unless the requested remedy is impossible or excessively costly compared to the alternative; or, if replacement or repair are not possible, a price reduction or refund commensurate with the value of the item. GCFABRICS SRLs reserves the right to propose available alternative remedies, such as, for example, replacing the Product with another of a different nature but equivalent value, chosen from those displayed on the website, or issuing a voucher of a value corresponding to the amount paid, to be used later by contacting Customer Service. If the Customer accepts, GCFABRICS SRLs will provide the specifically proposed remedy.

11.3. The legal guarantee lasts 2 (two) years from delivery of the goods and must be asserted within 2 (two) months of discovering the defect: it is therefore necessary to report the lack of conformity as soon as possible and always retain proof of purchase. The Customer may make the complaint directly in writing by registered mail with return receipt to:

GCFABRICS SRLs , in San Giuseppe Vesuviano (NA) at Via Vialonga n. 48/4

11.4. There is a lack of conformity when:

- the good is not suitable for the use for which goods of the same type are used;

- the item does not conform to the description given by the seller and does not possess the qualities described.

If a defect appears within 6 (six) months of delivery, it is likely that the goods were already defective at the time of purchase. If the defect appears after 6 (six) months of delivery, it is the Customer's responsibility to prove that the defect was already present at the time of delivery of the purchased Product.

We do not refund Products damaged through misuse, use other than for their intended purpose, or negligence.

11.5. Business or professional customers are entitled to the ordinary legal guarantee provided by the Civil Code regarding sales contracts (Articles 1490 et seq. of the Civil Code), which expires one year after delivery, pursuant to Article 1495 of the Civil Code.

ART. 12 – REQUESTS AND COMPLAINTS – ASSISTANCE

You can request information, send communications, or submit complaints by contacting GCFABRICS SRLs Customer Service: - through the Site, by accessing the "Contacts" section of the Site.

ART. 13 - PRIVACY

The data provided by the Customer, required for the performance of the contract, are processed in accordance with the provisions of Legislative Decree 2003 no. 196 on the Protection of Personal Data, as well as Articles 13 and 14 of EU Regulation 679/2016 (GDPR). Personal data processed means any information relating to an identified or identifiable natural person, with particular reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, mental, economic, cultural, or social identity. The personal data collected by the Site are the following: - Browsing data: the Site's computer systems collect some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected for identification purposes, but by its very nature could, through processing and association with data held by third parties, allow you to be identified. The data collected includes, for example, the IP addresses or domain names of the devices used to connect to the Site, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.), and other parameters relating to your operating system and IT environment. - Data provided voluntarily: Through the Site, you have the option to voluntarily provide personal data, such as your name and email address to contact us via the "Contact Us" form or your contact details. This data will be used in compliance with applicable law, assuming it refers to the customer. Specifically, the personal data collected is processed for the following purposes and legal bases: 1) Site viewing and navigation (these activities are related to the correct provision of the various features requested by you, for security reasons and to ascertain liability in the event of hypothetical cybercrimes against the Site, as well as to obtain anonymous statistical information on the use of the Site and to verify its proper functioning); the legal basis for the aforementioned purpose is identified in the contract and pre-contractual measures (Article 6.1, letter b, GDPR); 2) activities related to contact management (examples of activities are: filling out the contact form on the website or, more generally, sending an email, which involve the processing of personal data such as, for example, name, surname, subject; the legal basis for this purpose is identified in the contract and pre-contractual measures (Article 6.1, letter b, GDPR); 3) activities related to the performance of the contract, including the pre-contractual phase (examples of activities are: providing a service, responding to a request, requesting contact via the Contact form (OR OTHER), (etc.); the legal basis for this purpose is identified in the contract and pre-contractual measures (Article 6.1, letter b, GDPR); 4) statistical research/analysis on aggregated or anonymous data (this activity does not involve the processing of personal data, as it does not involve the identification of the user and is used, for example, to measure the functioning of the Website, measure traffic, and evaluate interest); 5) activities related to the establishment and/or exercise and/or defense of legal claims (examples of activities include: disputes relating to the proper performance of the contractual relationship, formal notices, debt collection); the legal basis for this purpose is legitimate interest (Article 6.1, letter f, GDPR); 6) other activities in compliance with legal obligations/orders from authorities (such as disclosure to third parties); the legal basis is legal obligation (Article 6.1, letter c, GDPR); 7) maintenance of IT systems and devices (persons responsible for performing maintenance and repairs on the Site may accidentally access your personal data. These are entirely occasional and unforeseeable events, which in any case have no identifying purpose and are limited in duration to the execution of the maintenance/repair intervention); the legal basis for this purpose is legitimate interest (Article 6.1, letter f, GDPR). No processing is based on consent. The legal bases on which we operate are: contract, legal obligation, and legitimate interest. We do not use automated decision-making processes or profiling. Specific information will be published on the Site pages dedicated to the provision of certain services. Personal data will be retained for the time strictly necessary to fulfill the purposes described above and to comply with legal obligations. Specifically, for website viewing and navigation, data is immediately deleted upon termination of the browsing session, unless it is necessary for the exercise or defense of legal claims. For activities related to contact management, personal data is deleted once the purpose of contacting, responding, or corresponding with you has been definitively exhausted. For activities related to contract execution (including the pre-contractual phase), personal data is retained for the entire duration of the contractual relationship and, once the relationship has ended, will be retained for the purposes of ascertaining/exercising/defending a right. For activities related to ascertaining and/or exercising and/or defending legal claims, for the period permitted by national legislation to protect your interests (Articles 2946 and 2947 of the Italian Civil Code), subject to further retention in the event of interruption of the statute of limitations. For activities required by law/authority orders and for IT system and device maintenance, with reference to personal data we have available for the other purposes indicated in this Policy, the retention periods coincide with those identified from time to time for the aforementioned purposes. The processing of personal data for the purposes described above may be carried out without consent. Personal data will be processed both electronically and on paper. However, processing will be carried out primarily using IT tools and in any case in compliance with minimum precautionary measures for data security and confidentiality. Specifically, technical, IT, organizational, logistical, and procedural security measures have been implemented to prevent the loss, illicit or inappropriate use of data, and unauthorized access to it. If the Customer is a registered user on the website www.gcfabrics.eu and has given his/her consent to profiling activities, the purchase data may be associated with his/her profile/account whether the purchase is made by logging in or anonymously.

ART. 14 – CHANGES AND AMENDMENTS TO THE TERMS AND CONDITIONS

14.1. GCFABRICS SRLs , represented by its legal representative, with registered office in San Giuseppe Vesuviano (NA) at Via Vialonga n. 48/4, reserves the right to modify these General Conditions of Sale at any time. Any purchase contract between the Customer and GCFABRICS SRLs is subject to the version of the General Conditions of Sale in force at the time the Order is placed via the Site. The version is indicated by the date of the last revision, listed at the end of the General Conditions.

ART. 15 - APPLICABLE LAW AND JURISDICTION

15.1. By entering into the contract pursuant to the previous Article 2, the parties agree that it is governed by Italian law and subject to Italian jurisdiction, and that the application of the United Nations Convention on Contracts for the International Sale of Goods, adopted in Vienna on 11/04/1980, is expressly excluded. Any more favorable and mandatory provisions of the law of the country in which they have their habitual residence shall apply to consumer Customers who do not have their habitual residence in Italy.

15.2 The offer and sale of Products on the Site, if the Customer is a consumer and is resident or domiciled in Italy, constitute a distance contract governed by Chapter I, Title III (articles 45 et seq.) of the Consumer Code (Legislative Decree no. 206/2005 as amended by Legislative Decree 21/2014) and by Legislative Decree no. 70 of 9 April 2003, which contains the rules on electronic commerce.

15.3. Any dispute concerning the validity, execution, or interpretation of the contract and its effects will be subject to the following jurisdiction: a) the Court of the Customer's place of residence or domicile, if the Customer is a consumer and is resident or domiciled in Italy; b) the Court of Nola, exclusively, in all other cases.

15.3. Any dispute concerning the validity, execution, or interpretation of the contract and its effects will be subject to the following jurisdiction: a) the Court of the Customer's place of residence or domicile, if the Customer is a consumer and is resident or domiciled in Italy; b) the Court of Nola, exclusively, in all other cases.

15.4. Consumers may initiate out-of-court dispute resolution procedures for consumer disputes through the procedures set forth in Part V, Title II-bis of the Consumer Code (ADR – Alternative Dispute Resolution). The ODR platform is accessible at the following address: http://ec.europa.eu/consumers/odr/

General Conditions of Sale – version 3/2024